AERA ReliveX — 90-Day Return Policy

90-Day Returns

This policy applies only to AERA ReliveX Adaptive Correction System.

You may request a return within 90 days of delivery. There is no minimum trial period and no restocking, hygiene or disposal fee. Opened and used devices are eligible when returned with all included parts and accessories, without damage caused by misuse.

Change of mind or not satisfied

Contact support.aerastore@gmail.com with your order number within 90 days of delivery. We will provide return instructions and the correct return address. You are responsible for tracked return shipping. If you choose a label supplied by us, we will disclose its cost and obtain your agreement before deducting it from the refund. You may instead arrange your own tracked return using the address we provide.

After approval, dispatch your return within 14 days. The request date determines eligibility; your parcel does not have to reach us before day 90. Include the complete set. Refunds cover the price actually paid for returned items, including any tax attributable to those items. Any separately purchased outbound expedited service already supplied is not refunded for a change-of-mind return.

Faulty, damaged or incorrect items

Contact us promptly with your order number and a description of the problem. Photos or video can help us resolve it. For a confirmed faulty, damaged or incorrectly supplied item, we cover return shipping and offer a replacement or refund. No restocking fees apply.

Refund processing

We inspect returns and process approved refunds to the original payment method within 5–7 business days after receipt. Your bank may take an additional 7–10 business days to display the refund. We will explain any issue with an incomplete or damaged return before making a decision.

Gel pads and accessories

Gel pads supplied with the system may be used during the trial; their ordinary use does not make the complete system ineligible. Separately purchased opened gel-pad refills are non-returnable for change of mind, but faulty or incorrectly supplied items remain eligible for a remedy.

Delivery problems

If an order is lost, damaged in transit or not delivered as expected, contact us so we can investigate and arrange the appropriate replacement or refund. There is no seven-day reporting deadline that automatically removes your remedy.

Contact and applicable rights

Email support.aerastore@gmail.com before returning an item. This policy does not limit any mandatory consumer rights that apply to your purchase.